Here is a copy-and-paste ready Return & Refund Policy tailored for a luggage and bags brand. It balance a smooth customer
Return & Refund Policy
Thank you for shopping at [Your Brand Name]. We want you to love your new bag or luggage. If
1. 30-Day Return Window
You have 30 calendar days from the delivery date to request a return or an exchange for
2. Return Conditions
To qualify for a full refund or exchange, your item must meet
- Brand New Condition: The bag must be unused, unwashed, and completely free of scratches, stains, or signs of wear.
- Original Packaging: The item must be returned in its original box and packaging, including dust bags, plastic coverings, and protective hardware films.
- Tags & Labels: All original price tags, brand labels, and security tags must remain intact and attached.
- Shape Preservation: All original stuffing materials must be kept inside the bag to prevent creasing or damage during transit.
- Proof of Purchase: You must provide a valid order number, receipt, or invoice.
3. Non-Returnable Items
We do not accept returns or exchanges for:
- Products marked as “Final Sale”, “Clearance”, or bought during special promotion events.
- Personalized, customized, or monogrammed bags.
- Items damaged due to customer misuse, improper care, or normal wear and tear.
4. Return Shipping Fees
- Defective or Wrong Items: If your bag arrives damaged, defective, or we shipped the incorrect model, we will cover 100% of the return shipping costs. We will issue a prepaid shipping label.
- Change of Mind: For standard returns (e.g., you do not like the color, size, or style), you are responsible for paying the return shipping fees. Original shipping costs are non-refundable.
5. Refund Procedure
Once your return package arrives at our warehouse, our quality assurance team will inspect the item.
- Approval Notice: We will send you an email to notify you if your return has been approved or rejected.
- Payment Credit: Approved refunds are automatically credited back to your original payment method.
- Timeline: You will typically see the refund in your bank or credit card account within 5 to 10 business days, depending on your financial institution.
6. Exchanges
The fastest way to exchange your bag for a different size, color, or model is to initiate a standard return for your original item. Once your return is accepted, you can independently place a new order on our website.
Contact Support
If you have any questions regarding your return, please reach out to our customer care team:
- Email: cchevree@gmail.com
- Phone: + 155 7722 8888
- Hours: Monday to Friday, 9:00 AM – 5:00 PM (EST)
