Thank you for visiting and shopping at lizarded.com. The following are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays).
If we are experiencing a high volume of orders or during peak shopping seasons (such as Black Friday or Christmas), shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email immediately.
2. Shipping Rates & Delivery Estimates
We ship our backpacks, luggage, and accessories worldwide. Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Free on orders over $50.00 (Otherwise, a flat rate of $4.99 applies).
- Estimated Delivery Time: 7 – 15 business days depending on your destination country (e.g., United States, Canada, Europe, Australia).
Please note: Estimated delivery times are guidelines and cannot be 100% guaranteed due to potential customs clearance delays or extreme weather.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will become active within 24 hours. You can use this number to track your package directly on our website or via international tracking platforms.
4. Customs, Duties, and Taxes
lizarded.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, VAT, etc.). Please check your local customs policy before placing an order.
5. Damages & Lost Packages
If you receive your order damaged, or if the package is confirmed lost by the carrier, please save all packaging materials and damaged goods, and contact our support team immediately at [Your Support Email]. We will work with you to file a claim and arrange a replacement or refund.
6. Incorrect Shipping Address
We are not responsible for delivery failures caused by incorrect or incomplete shipping addresses provided by the customer. Please double-check your shipping details at checkout. If you notice an error after placing your order, please contact us immediately before the product is shipped.
